In this Agreement the following words shall have the following meanings:

When you make a Booking by submitting your Order to us you guarantee that you have the authority to accept and do accept these conditions on your behalf and on behalf of all Travelers.

Any booking made shall be deemed to be an offer by you to purchase the relevant accommodation and/or travel arrangements subject to these booking conditions. In most circumstances Orders, with the exception of Orders that relate to Special Event Periods will be accepted on our website up to 24 hours prior to the date of arrival. No contract between you and us for accommodation or travel arrangements shall come into existence until we accept your Order and (a) issue a booking ID; and (b) issue a Confirmation by email or fax.

It is your responsibility to ensure that any information for Travelers which is given to you by us or any of our employees or suppliers is passed on to all Travelers for the relevant Booking. Any information that we give to you shall be deemed to be given to each and every Traveler travelling pursuant to a Booking.

All our advertised travel arrangements are subject to availability.

There are certain room conditions that are unique in selected destinations as stated here. This list is not necessarily exhaustive.

Services included in the rates are detailed on the voucher and on the booking confirmation. Personal expenses such as porter services, drinks from the mini bar, meals, tips, dry cleaning, laundry, telephone calls are not included in the prices and shall be paid directly at the accommodation or to suppliers by the Travelers. Breakfast is not included for a child under 2 years of age when staying free of charge.

In addition you should note the following regarding apartment/villa accommodation:

For certain accommodation it is a condition of staying at the accommodation that a deposit is paid by the Traveler on arrival, which will normally be applied on a credit card, in order to cover any supplementary charges incurred.

The site may contain photos or a plan of the layout of the accommodation. If so, this is based on specifications provided to us by the accommodation provider. The plan or the photos will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan.

From time to time we will offer promotions for free or discounted nights based on a minimum night stay. Occasionally, the offer may stipulate that meals are not included in the offer. If meals are taken during the offer period they will be charged to the Traveler by the hotel, usually on departure.

Product information posted on the site is based on information collected from accommodation providers and suppliers worldwide. Reasonable care has been taken that the content of our web site is correct but it is subject to amendment at any time without notice. All content on the site is published in good faith but you acknowledge that we, as booking agent, cannot check the accuracy of all information provided by our suppliers. 

Hotels. Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body where such a body exists. Descriptions of hotels on the site shall be referred to for information purposes only and are not a guarantee or warranty of any kind by us. Some countries do not use star ratings for official categorization of accommodation.

Apartments and villas. Grading for apartments and villas are not equivalent to standard star ratings used for hotels. Where this information is available, apartments and villas are graded according to the general standard of the accommodation. The criteria applied within each country will vary and an official body does not always carry out this grading. Grading (where available) should be regarded as a general guide only. The grading is for information purposes only and are not a guarantee or warranty of any kind by us.

Grade 1: acceptable overall level of quality. Adequate provision of furniture, furnishings and fittings.

Grade 2: good overall level of quality. Good overall standard of furnishings, service and guest care.

Grade 3: good to very good level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture.

Grade 4: excellent overall level of quality. Very good care and attention to detail will be obvious throughout.

Grade 5: exceptional overall level of quality. High levels of décor, fixtures and fittings, together with excellent standards of management efficiency and guest services. Excellent range of accessories and personal touches.

Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each place of accommodation within a Booking 

Cancellations:

Amendments
Any changes or modifications to such bookings will be treated as cancellations and will incur cancellation charges. The only exception to this will be where additional rooms/beds/cots/nights are added to existing confirmed accommodation or nights.

Cancellations and amendments of accommodation (other than apartments and villas) during normal period. During Special Event periods, cancellation policy changes from hotel to hotel which will be advised at the time of booking.

Cancellations:

Amendments
where either the number of rooms (irrespective of room type) or the number of nights decreases will be charged as below:

Apartment or villa accommodation during Special Event Periods

Accommodation (other than apartments and villas) during Special Event Periods

Any complaint regarding the supply of a service should be brought to the attention of the accommodation or service provider as early as possible during the Traveler’s stay in order for the complaint to be dealt with quickly. However if not resolved to your satisfaction it should be notified to us in writing by email within 1 month of the date of service. Any complaint received after 1 month of the date of service will not be investigated. 

Any refunds in respect on reversal of the credit card payments will be investigated only upon receipt of a formal request from the client. The request to be made through an email or a fax only. If a refund is applicable after the deductions like cancellation charges, amendment charges or the service fees the same will be credited to your account within 24 working days from the date of receipt of the request.

A service fee of 3% of the total booking amount will be deducted for all refunds whether a cancellation charge applies or not. This service fees will be applicable over and above the cancella tion charges as mentioned above.

Although we take reasonable care to ensure that the descriptions on the site are correct we do not own or operate hotels or other accommodation or travel services. We accept no liability for errors or omissions in the description of accommodation or other travel services on the site. We reserve the right to change your accommodation booking to one of at least comparable standard and to notify you of such change as soon as possible after it occurs. No compensation is payable for such changes. In extreme circumstances we may be forced to cancel your booking in which case you will be notified of such a change as soon as possible and a full and prompt refund will be made.

We are not liable for personal injury, illness, property damage or any other loss (direct or indirect) or expense arising out of actions of hotels, transportation companies or other suppliers providing services reserved through us unless such loss or expense is due to our negligence or default. In no circumstances shall we be liable for any consequential and indirect loss or damage. Our liability in respect of any booking shall be limited to the total amount paid by you to us for such booking. The foregoing shall not limit our liability for death or personal injury caused by our negligence.

We shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade.

We use the contact information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your passengers' travel plans. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. The financial information is used for billing purposes and to complete your orders.

We may also use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know by sending us an email (please see contact us for email details). We do not pass details of your personal information to third parties except as described in Sharing Information below.

We store your information for as long as we need to do so in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.

Information is shared with
a) our bank and
b) involved third parties.

When paying by credit or debit card we pass card details to our bank for authorization of the transaction and for payment.

We may disclose your information to hotels and suppliers who will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfillment of your travel arrangements.

Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency that requires it or we are legally required to do

We use IP addresses to help diagnose problems with our server and to analyze trends, administer the site and track user's movement for our internal site traffic statistics.

This site contains links to other web sites. Please be aware that we are not responsible for the privacy practices of such other web sites - this privacy statement applies solely to information collected by this web site.

We reserve the right to change these conditions from time to time.

The Confirmation and these conditions represent our entire agreement and as a result, you have not entered into a contract with us on the basis of any representation not expressly incorporated into these documents.

If any of these conditions shall be illegal or unenforceable such term shall not form part of the conditions but the validity and enforceability of the other conditions shall not be affected.

The laws of United Arab Emirates shall apply to these conditions and shall be subject to the exclusive jurisdiction of the Dubai courts.